The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. 

 Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport. 

 It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice. 

Find out more at www.nhs.uk/friendsandfamily

For our PCN Practices, we have summarised our FFT Results below and given a breakdown of individual practices as well. 

The above image shows the FFT results at a PCN Level, combining all Practices within our Primary Care Network. 

For more detailed breakdown and find out more, please visit www.nhs.uk/friendsandfamily

The above image shows the breakdown of recent FFT results available for our PCN Practices

For more detailed breakdown and find out more, please visit www.nhs.uk/friendsandfamily